Privacy Policy
Last updated: 8 October 2025
Address: Qualaro Ltd, 85 Great Portland Street, London, W1W 7LT, UK
Qualaro (“we”, “our”, or “us”) is committed to protecting your privacy and complying with applicable data protection laws, including the UK GDPR. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our platform, website, and services.
1. Information We Collect
We may collect and process the following data:
- Account Information: Name, email, company details, and password when you sign up.
- Usage Data: Log files, IP addresses, browser type, access times, and actions on the platform.
- Lead Data: Any contact information or notes you upload into the platform as part of your lead generation and outreach campaigns.
- Call Data: Recordings or AI-generated transcripts where applicable. All AI Agents automatically inform customers that “calls are recorded for training and quality purposes.” If a customer opts out of call recording, no transcript is stored or shared — instead, only a high-level summary of key details (e.g., meeting date, email address) is provided to the end user.
- Communication: Emails or chats with our support team.
2. How We Use Your Information
We use your information to:
- Provide and maintain our services
- Personalise and improve the platform experience
- Send relevant communications, product updates, and marketing (with clear opt-out options)
- Monitor and enhance platform security
- Comply with legal and regulatory obligations
3. Legal Basis for Processing
We only process your data when:
- You’ve given consent
- It’s necessary to perform a contract with you
- There’s a legitimate interest (e.g., platform improvement, fraud prevention)
- We’re legally required to do so
4. Sharing Your Data
We never sell your data. We may share it with:
- Trusted third-party service providers (e.g., hosting, analytics, CRM) — all under strict data protection obligations
- Authorities, when legally required
- In the event of a merger, acquisition, or sale of business assets
5. Data Storage & Security
- All data is stored securely on servers located in the United Kingdom.
- We use encryption, secure access controls, and regular security reviews to protect your information.
- A Data Processing Agreement (DPA) is in place with relevant partners, and a compliance certificate has been issued.
- We retain data only for as long as necessary to fulfil the purpose it was collected for or as required by law.
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion
- Object to processing or request restriction
- Withdraw consent at any time
- File a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority
To exercise these rights, contact us at info@qualaro.ai.
7. Email Unsubscribe
Every marketing email we send includes a clear unsubscribe option, allowing recipients to opt out easily. When a contact unsubscribes, they are automatically suppressed from future outreach to ensure compliance with GDPR and email regulations.
8. Cookies
We use cookies to improve your experience and understand how users interact with our website. You can manage your preferences via your browser settings. Full details are available in our [Cookie Policy].
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our services indicates your acceptance of the updated terms.
10. Contact Us
For questions or concerns about this Privacy Policy, please contact:
Qualaro Ltd
85 Great Portland Street
London, W1W 7LT, UK
info@qualaro.ai
